A fulfillment center is similar to a distribution center, but instead of shipping to stores, it ships directly to customers.

• A. Inventory management
• B. Quality control
• C. Receiving shipments
• D. Fulfillment

Answer: (D)

The key idea here is the function that completes a customer’s order and delivers it directly to them. A fulfillment center is designed to process and ship orders to end customers, including picking items from inventory, packing, labeling, shipping to the customer’s address, and handling returns. This direct-to-consumer flow is what distinguishes it from a distribution center, which primarily moves goods to stores for shelf replenishment. While inventory management, receiving shipments, and quality control are important warehousing activities, they’re not the defining function that specifically describes delivering orders to customers. So the term that best fits the described role is fulfillment.